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So, I signed up on the 60 a month replacing my spectrum wifi that has been unpredictable the past couple of years, and so far so good. Although, I was never informed of problems they said they are having with the accounts and linking your router to your account so you can manage it. 3 weeks now, and I still can’t manage my wifi. I’ve called numerous times, they have transferred me to someone in India every single time, and half of the time I can’t understand what they are saying. I have just tried for the 4th time to get a letter in the mail with a passcode because apparently my account is locked, and nobody seems to know why. Please help
Hi, thank you for sharing these details. We understand the importance of managing your account and want to ensure you have access. Did you receive the letter in the mail?
~Gina
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