I recently cancelled my 5G Home Internet. Despite having two phone lines with Verizon still, this somehow deleted my online account. Almost three months and countless support tickets later and the issue is still unresolved. In addition, Verizon sent me the wrong boxes to return my equipment in. Not a big deal, but like, really? I returned my equipment in less than two weeks (you are given 30 days), and a few weeks later I received an email saying that they never received my equipment and that they had billed my account $410 (the home gateway + the network extender + some other undefined $35 charge). I have receipt of delivery from UPS which I provided Verizon and they are still charging me for the equipment, despite acknowledging receipt of timely delivery. I filed a corporate complaint and was told to call. I called and left this person two messages and have yet to be called back. It’s been over a week. Principle of the thing aside, I don’t have a spare $410 laying around, especially not because of Verizon’s blatant and admitted error.
One agent even suggested I cancel my autopay and I gnore the charge and wait for it to resolve itself. What?? No.
Completely unacceptable behavior and treatment from a multi billion dollar corporation. Currently looking for alternatives like ATT or Spectrum to move my family to.
Oh my, what an experience you have had. This would frustrate me too! Do you have a few moments so we can collect a few more details. We don't want you to leave without the opportunity to review and restore your trust. Please reply to the Private Message that will follow.
-Deb
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