I bought the 5g+ home internet on 10/27/24 because of the $200 Amazon gift card incentive. While having it in my cart before I bought it though I got a pop up for a $200 Verizon gift card as an "extra" bonus which is what made me pull the trigger. I get the box a couple days later and set it up no problem. A couple days after that I get an email saying the submission for the Verizon gift card has gone through and to check back later, but nothing for the Amazon gift card.
I check in with support twice asking when should I be getting anything mentioning the Amazon gift card, both times I was told to wait 60 days after setup of the internet before I will receive anything. That sounded fishy though because I was under the impression you had to REDEEM the offer before 60 days. I decided to look into it more today and looks like LOTS of people are having this issue.
The whole point of me even considering this was the Amazon gift card. I don't want to be screwed out of that but its seeming like myself, aswell as many others just might be. I've been told twice that it is showing up on their end but there is absolutely nothing on mine, so I have nothing to show. Hopefully support will see this and we can make things right, because if I have been lied to, and everyone else has been lied to as well, that's not gonna look good for Verizon.
We don't want you to miss out on this great deal. In this case, you can redeem your card by going to the "Make the most out of your plan" tile under your My Verizon. From here, you will be provided the steps to follow. If you have any issues, let us know.
~Freddy
I don't see anything that says make the most of your plan. I've seen people have been told about these tiles but they can never find them. I looked at the receipt of my purchase after I made this post and noticed it mentions the Verizon gift card rebate but not the Amazon one. So now I definitely know I've been lied to.
Thank you for the clarification. The Amazon gift card was a digital-only promotion. How did you place your order? If you qualify, the promotion will be able to be redeemed by clicking the bell for your notifications in My Verizon.
~Freddy
On the app. It's the whole reason I even considered the Internet from Verizon. I saw the promo plan as day, made the purchase, and never receive anything after, email or notification bell. I made the purchase on 10/27, a few days before the promo ended so I definitely qualify
We appreciate the additional details. We will be sending you a private message to continue.
~Freddy
Thank you, I'll look out for it.
Same issue - they canโt find it in my promo yet itโs on my receipt in the system Been on phone for hour this time and tried chat, it was an hour too and no resolve
I'm sorry to hear you have been going so long without a resolution. Can you please confirm your date of purchase, where it was purchased from, and the service?
-Melissa
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