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App doesnt recognize router

I've had to get a number of routers due to continuing to lose access (long story)

With my newest router, while I was able to hook it up with any issues, the home & verizon app are both unable to detect no matter what.

Ive reset it endlessly, hard reset. Which again leaves me with net access but no ability to connect to app whay so ever to manage it.

Everytime I have spoke with Verizon, regardless of explaining everything, every single time, the only solution I'm given is " oh it must be faulty"

In being my 4th router in a matter of months, its not a defective device concern that I have. However as a customer, none of my concerns or suggestions matter, they know everything. With every phone call, chat exceeding hours

Anyone have any logical information as to suggestions, things to look for or try? Any help info would be greatly appreciated

Comments

[Deleted User]

Hi Jleona75,

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:http://www.verizon.com/repair You can find tools on the Verizon Residential Support page that may help you diagnose your issue:http://www22.verizon.com/residentialhelp

Jleona75

Ive definitely used the troubleshooter at least 20 times I tried clicking on the 2nd link you sent but wont open.

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