I decided to change to Verizon one day after having a dispute with my current internet provider. I ordered service one morning and was contacted by my current internet provider and they resolved my price issue so I decided to stay with them. I immediately canceled my service with Verizon before it even started before I received any equipment before I did anything. A week or so later I got a phone call from a woman from Verizon wanted to know if I need any help setting up the equipment. I explained to her that I had canceled the order and she said okay that's fine and she said she would note it or something.... at that point I thought this was resolved. A couple weeks later I got a text saying if I don't set up my equipment soon my service would be canceled? Of course I have no service.. I have no equipment. Fast forward another week or so I get an email saying my service is canceled please return the equipment or pay $200? I wasted a whole morning on my day off trying to call several times... their automated service is a joke if your number is not in their system they just hang up on you what a company.. anyway I went to chat which was a whole other nightmare and after waiting another half hour thought I had everything resolved and the woman told me to hang on after she said she had straightened everything out .. she was going to connect me to another department which I didn't need to waste another hour of my morning but I waited.. and then I was just cut off the chat was over and there was no transferring.. I assume she just took care of it.. anyway the next day I get a box from Verizon with labels to send back my equipment that I of course don't have.. you can't get through on the phone.. the chat is a joke and I'm not paying for equipment I never got.. I never had service.. it's just ridiculous.. now I will never buy anything from Verizon I assume I'm going to get some nasty emails soon maybe some phone calls who knows what they're going to do send it to collections what a company I had them for cable at one point I was so happy to get out from under some contract now I have to fight with them over something that should have been over a month ago I will never do business with this company again.. if anything that pertains to this hurts my credit I'm going to the news.. I'm going to make such a production of this.. this has been nothing but a big headache for me for no reason what's wrong with these people? What kind of operation is this?
Jpt88, the last thing we want is for you to be billed for service that was never activated, or for equipment that you never received. I'm truly so sorry to read about the issues you've experienced trying to reach us. We would be happy to take a closer look here, and get you the answers you need. To best assist, we'll be sending a Private Message.
~Izzy
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