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Had problem with 5g internet had to return defective equipment per Verizon boxes and shipping labels (gateway/extender) I have proof of delivery of both items but now I’m being charged $186 for equipment not returned. Made several calls to correct problem can’t get it resolved we are seniors and can’t afford paying for something that was retire to there site with documentation. How far up the food chain do we have to go to get it resolved and bill corrected ? Any help out there would be appreciated we need to get this resolved now. By the way they always say they will back never happens . Been with Verizon for 25 years so much to loyalty to good customers.
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Hi Collins24, I'm so sorry to hear you're having such troubles with getting your bill straightened out. Let's get this fixed so we're back to the standing that has kept you with us for 25 years. As we will need to work within your account we will be sending a Private Message.
-Melissa
Hi Collins24, I'm so sorry to hear you're having such troubles with getting your bill straightened out. Let's get this fixed so we're back to the standing that has kept you with us for 25 years. As we will need to work within your account we will be sending a Private Message.
-Melissa
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