Billing

FinallyHappyBronx
Enthusiast - Level 1

I’ll say this very quickly before they kick me out again I think they knew I was writing not good things anyway I will keep you posted. Still no resolution still taking my money and still trying to act like they don’t know what I’m talking about. I have many screenshots and I will keep you guys posted

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vzw_customer_support
Community Manager
Community Manager

We hate to see you have not yet received a resolution. That is never the experience we would want you to have. Please be on the lookout for a Private Message, so we can better assist you.  

-Kristen

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FinallyHappyBronx
Enthusiast - Level 1

Still have no resolution. I guess I’m gonna try to see if corporate can help now we’re into the smell over here and the bills just keep getting better as they try to hide adding the router and extender that I do not have keep you posted

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FinallyHappyBronx
Enthusiast - Level 1

Still going, June will be 2 years. It’s like dating someone and no matter how much you say they act like it’s the 1st time hearing it. You mean to tell me you can’t take a product out of your billing, especially when you don’t have it like a router amazing but I’m gonna keep on trying to let you know soon

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Albrean_VZ
Community Manager
Community Manager

Hello! We definitely want to help. It looks like we sent you a Private Message but we never received a response form you. If you are still having issues please visit our contact us page to get connected with an agent. 

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