My home internet gateway stopped working 2 weeks ago. I wasted 1 week working with customer service just to get a new one delivered due to a series of issues related to my address and the number of home internet “spots” available in my area.
The 4th order from customer service finally arrived with the new gateway on 10/31, but it can’t be activated. I get the blinking red light and there is ticket created somewhere in the service queue and there is still no update almost 1 week later.
Can someone from customer service please reach out to me? The runaround I’ve received is totally unacceptable and I’ve been beyond patient.
I’ve spent at least 15 hours on the phone dealing with this and I cannot understand why this hasn’t been escalated to someone who can actually resolve the issue.
Oh, wow! We are stunned to see you in this Home Internet dilemma. Our goal is to provide the support you deserve.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
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