I HAVE NEVER HAD SUCH AWEFUL SERVICE.
7 DAYS OF REPEATED AGENTS.
3
SCHEDULED CALLS - IN WHICH NO ONE CALLED ME.
SENT ME A REPLACEMENT 5G UNIT - AND NO EXTENDER AS PROMISED. STILL NO SERVICE.
WILL BE CANCELLING ALL FAMILY PLANS.
COMPLETE CHAT BOT - AI I- AND NO PERSONAL CARE AT ALL.
Oh goodness! This is definitely not the experience that we want for you at all. We want to make sure that this issue gets properly addressed. We'll be sending you a private message shortly.
-Necia
I’m having the same exact problem! Lost our internet service in May. Took days to get someone out to fix it (after numerous attempts at unplugging and rebooting). Now same problem! Can’t get anyone to answer a phone or live person in chat! It’s utterly ridiculous!
We hate to see that you are having any issues reaching support when you need us! Help is here! Are you having trouble with your internet still or is something different going on that we can help with?
-Meg
Start a new topic or ask questions in the open forum.
