CUSTOMER SERVICE EXPERIENCE

KASSIEANN12

I HAVE NEVER HAD SUCH AWEFUL SERVICE.

7 DAYS OF REPEATED AGENTS.

3
SCHEDULED CALLS - IN WHICH NO ONE CALLED ME.

SENT ME A REPLACEMENT 5G UNIT - AND NO EXTENDER AS PROMISED. STILL NO SERVICE.

WILL BE CANCELLING ALL FAMILY PLANS.

COMPLETE CHAT BOT - AI I- AND NO PERSONAL CARE AT ALL.

Accepted answers

Verizon_Support

We had sent a Private Message to assist with the trouble you were having with your 5G Home. Since we’d need to look at your account to review those interactions, along with troubleshooting the device, we would need to continue via Private Message. Please contact us if you still need support. -John

All comments

Verizon_Support

Oh goodness! This is definitely not the experience that we want for you at all. We want to make sure that this issue gets properly addressed. We'll be sending you a private message shortly.

-Necia

Angiebaby67

I’m having the same exact problem! Lost our internet service in May. Took days to get someone out to fix it (after numerous attempts at unplugging and rebooting). Now same problem! Can’t get anyone to answer a phone or live person in chat! It’s utterly ridiculous!

Verizon_Support

We hate to see that you are having any issues reaching support when you need us! Help is here! Are you having trouble with your internet still or is something different going on that we can help with?

-Meg

Verizon_Support