Can't Link Services in the App or on the Website

[SoAnyway]

I signed up for 5g Internet, but the router was delivered to the wrong address. I went in person to a Verizon store and was given a new router.

I had previously registered with the My Verizon app. Once I had my router from the store, I started the process to get the router set up and the internet access going. 

Everything was working, when suddenly the app (which had previously worked) told me I wasn't registered, etc. I went back through the process several times (with the app sometimes recognizing my email and saying I was already registered, and sometimes not), but eventually I was registered (again). 

But now the app will not let me link any services.

When I try to enter my order number or account number, I either get an outright error message, or I'm instructed to "Select Verification Option."

If I try to verify using email, it says "DECLINE".

I selected the option to verify "At my US MAIL account billing address". I've waited a week for a letter, and nothing has arrived.

I have tried to link services on both the app and the website. Same result.

I do not intend to be paying for internet service that I cannot use because it will not let me access anything in my account.

[vzw_customer_support]

SoAnyway thank you for bringing this to our attention. We do apologize that you have had these issues with getting the account linked with the new router. We would be happy to look this over with you. I will be sending you a private message in just a few moments.

-Harry

[DFerguson1981]

I'm having the same issue. 

[vzw_customer_support]

Happy Sunday! We understand the importance of getting your service linked to the app or website. Verizon is here to help. We sent you a Private Message. Please review at your earliest convenience.

~Gilbert