Same issue here. Purchased the 5G Home Plus internet plan and was supposed to receive a $100 Verizon gift card and $400 off Samsung appliances at Home Depot. I've talked to multiple support reps...they have all "escalated" the issue, but I still don't have my Samsung appliance promo code. Did anyone actually receive it and was able to use it? Seems like false advertisement. I've been a Verizon Wireless customer for over 10 years. Beyond frustrated
We appreciate your years of loyal service KDubb73. When did you purchase this device? Have you reeived an email about this credit? Is it showing in the My Verizon App? -Joe
Thank you for your response Joe. Verizon support manager just reached out to me yesterday and he is working on the escalation. I will let you know if it gets resolved.
Well as you can read below, like the other customer, I have spent hours working on this with Verizon agents that all told me that it was going to be solved in 7 to 10 business days so I told you that it was being handled it has not been handled. I can’t even get the email. Please give me a solution. This is ridiculous.
I appreciate you checking back in and letting us know this is unresolved. I'm so sorry you're still waiting for an answer. So I can get eye son your account and the escalations lifted on this I will be sending a Private Message.
I was just looking for mine and same issue - i don't see any way to redeem the offer - its not listed anywhere, so it really does seem like a fake promotion to me, or at the very least, .making it tough to redeem so they don't need to hand them out
Hi there! I want to make sure you get any promotion you're eligible for. What date was your installation? Have you received any emails that it's time to redeem your offer?
I am also running into this same issue since august - I have waited the allotted time and have spoken with MANY reps both on chat and over the phone. All assure me they are the THE ONE to solve my request and get me the promo and to call back in 3-5 or 7-10 business days to allow proper processing time of their escalation. Still not promo code. I got as far as getting the email from Verizon with the promo code to redeem for the Samsung promo code. Now I have been on chat support for over 3 hours today (can't call out on the phone currently) and have been connected to 4 different agents and each starts the entire chat over basically and no one seems to be able to understand wha tI need. All escalate the issue. Very frustrated.
I came here for the same issue. I would like to know what’s going on. I signed up in August with the intent of using the Samsung gift card and haven’t received anything or any way to redeem. Please help!
We want to make sure that you're able that you get all eligible promotions as promised. Are you able to check your original Order Complete email from your qualifying purchase and scroll to the very bottom to see if there's a redemption link available?
Thanks for reaching out again here KDUBB73! We do want to work with you to figure out what is going on with your promotional offer. Please reply to the private message that will follow so we can discuss in more detail.
Did issue ever got solved? My promo said redeem on or before 6/27/2025 . I wanted to redeem the promo at 7:30 pm on 06/27/2025 but the link had disappeared. I contacted the supported they escalated my issue as well . Now I don’t know how long to wait.
