Can't return 5G Modem

[fredmmms]

After cancelling the 5G Home Internet trial (bad signal), I am now in the typical Verizon trap of not allowing their customers to return the devices. I guess they are trying to charge me a few hundred bucks for this old useless modem.

I have been promised ("don't worry sir!") several times by their people that this time they will be sending the return kit. Of course, they send nothing. Many many calls and chats. Hours.

They can't send a label via email, I can't just go and pay for shipping, and there is nothing I can do. 

FCC and BBB compaints have been filed, but no response by the company.

Is there something that can be done? Or do I just have to choose between paying $300 for a *** device, or blocking the payment and ending up fighting a collections agency?

How is this even possible? I have read complains about this same problem happening since 2011 !! Why do they treat their customers like this?

[vzw_customer_support]

We're sorry to read that you have not gotten the help you need with returning the 5G Home equipment. Is the address on the account correct? ~Peter

[fredmmms]

Yes, address is correct.

[fredmmms]

Is there somebody on this site that can help me? 

Can't you generate a label and send it to me, or at least take a look?

[vzw_customer_support]

To take a closer look we'll be sending you a Private Message. 

-Melissa

[fredmmms]

Still no response. Please any user that reads this and can help me, I will appreciate any help.

[dummykid]

did you get your equipment return? typically after you filed an FCC complaint, you would get a call from Verizon management team , and some ppl had done this.