I ordered 5G home internet on 06/04. First of all, the customer service and technical support are poor. I called them many times and wasted around 12 hours trying to resolve an issue linking my 5G home internet to my online account, but they were unable to help.
Secondly, the signal quality is not as good as other providersโI often experienced issues with video calls freezing.
I became so frustrated with the service that I was willing to forfeit my promotional offers and decided to cancel within 30 days. However, they told me I would have to pay $160. When I asked why, they said it would actually be $74. I was surprised, as the promotion stated the first month was free when I signed up. Even worse, they said that if I canceled today, I would still have to pay for the rest of the month. Moreover, I have to pay for the days the device was in shipments. All of these experiences have shown me how terrible the service is. Iโm shocked and cannot understand how an internet provider can be this bad these days. I will never use any service from Verizon again. Itโs unbelievable.
FYI, Verizon 30-Day Money-Back Guarantee policy:
30-Day Money-Back Guarantee: You will be charged for monthly service on your activation date. If you cancel service w/in 30 days of activation, we will issue a refund for your service usage for up to 30 days (excluding equipment, professional setup charges, late fees, entertainment subscriptions and account add-ons) as a one-time bill credit or to the original payment method. You must return all Verizon-owned equipment w/in 30 days of cancellation; refund will be issued 30-60 days after equipment return. Limit of one credit on one eligible address on your account.
Hi anhn, We're sorry to hear about your experience. We're going to send you a private message so we can take a closer look and help clear things up.
-Dee
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