I’ve been waiting 65 days to redeem my offer, only to face constant errors now that it’s eligible. I’ve been trying all day without success, and chat support couldn’t solve the issue. This is incredibly frustrating! I need a solution immediately. Has anyone else dealt with this?
Hello, duyonthego. Help is here. We always want to see our customer receive their applicable promotions. Please tell us more. When did you place the order that qualified you for the promotion? Which service did you activate?
-Natasha
Hello!
I placed order on 05/16/2024. I activated Home Internet 5G.
Thanks for getting back to us. Please be on the lookout for our private message. -Joe
I had the same problem. I got the email saying I was eligible to claim the promo, I follow the link and select the nintendo switch, it get the error code saying there was a problem adding the switch to my account and to try again later. The issue has been going on since the 13th when I got the email. Ive called in to customer service twice now with no results, one person even hung up on me.
Oh, no! We are stunned to see you in this promotional dilemma. Let's switch this experience around by making sure we help you in the best way possible.
You can always check out a promotions terms and conditions through our official page: https://www.verizon.com/deals/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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