I have been on chat since last night, so approximately 19 hours. I have dealt with 5 agents, all of which have disconnected with me. Two of them made it so my messages would not go through. I have never been lied to and treated so poorly as a customer. This has been an absolutely horrendous experience and very disappointing on Verizon's behalf. Customer service must not be a priority!
I am current on hour 2. 3 agents so far. All dropped off. Almost time to go to sleep
We are concerned to learn about your experience when reaching out to us for assistance, woodardk. Customer service and your experience is a priority. Can you share some additional details with us about how we can assist to work towards a resolution with you?
-Andi
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