For the last few days now my connection has dropped. On average it drops once to twice per hour, requiring a reboot of the box. This is after months of steady performance.
After the usual disappointing interactions with customer service, I finally got a rep who was willing to replace the box. Wow, imagine that! After several reps had refused to replace the box at least to see if that was causing the issue, I got one who was. Amazing.
With that said, I somehow doubt the box is the issue, after all this box has performed solidly for months now. So I can only conclude that there must be an infrastructure issue, especially when the weather turns super hot as it does in here Texas (triple digits).
As usual one gets varying answers from reps (in my experience I have dealt with at least 20 over the last year):
"It must be the weather."
"I doubt weather has an effect."
"We re-adusted your signal, you should have no trouble. " (This actually worked, and guaranteed solid peformance months after before the recent troubles with dropped signal.)
Here's a great one: "If you upgrade to 5g Plus, everything will be better. We'll even throw in a wi fi booster." So, in essence, what is supposed to work and has been working will only continue to work if you upgrade your service.
Here are some suggestions:
1) You have an infrastructure issue. If you didn't have one this wouldn't happen. Please deal with it instead of denying the problem exists. Train your network engineers to
2) Reps need to stop upselling customers on more expensive plans as a solution. Instead, do what it says in bullet one above.
3) Your customer reps are not adequately trained, nor are they adequately informed by your network engineers about issues. This isn't their fault. They need to be trained.
4) Hanging up and/or not getting back to people after promising to do so is unprofessional. Address this please...see point 3 above.
I don't know what else to say. Because if the tower doesn't work then what else can I do but leave? I don't have reliable cable service where I live (Spectrum is awful.). ATT hasn't yet extended fiber optic to our corner of the neighborhood. I need reliable internet service to work from home. Drops every 30 minutes are not helpful. I guess Starlink is an option, because at this point I don't know what to do.
What state do you live in?
What's the signal strength in the router status page?
Starlink is okay - but I switched from Starlink to Verizon 5G mostly for the price savings. Starlink is a consistent 30mbps in the daytime/evening and then I can get 200mbps.
Texas. And the signal strength fluctuates from very fast, eventually diminishing to super slow. Tier 2 5g support is telling me that it's an anchor node issue (on the tower?) and it's affecting connectivity to the box. Four to five days to investigate. I guess I'll know more in a few days.
Start a new topic or ask questions in the open forum.
