My phone cannot make or receive calls since updating my plan to 15GB. I and callers get announcement 19. Verizon's chat service does not work, sending troubleshooting requests does nothing (no response) and I obviously cannot call to resolve the issue since the issue is that I cannot call.
Before I cancel this non-service and go to another carrier, I'd like to give Customer service one more chance, but have no idea how to actually contact Verizon Customer Service.
Hello there, thank you for advising us of your concerns. We know the importance of staying connected and are here to help! Be on the lookout for a Private Note from us, so we can work on resolving your service issue.
-Christy
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