Customer service for return shipping label
Rverk34
Newbie

I have been trying to get a shipping label to return a defective 5g home internet box for over 3 months now and after 6 customer service calls.  I was already charge the $200 disconnect fee for not returning the box within 30 days.  On one occasion, they did send me the return box but without a shipping label and they refuse to email it to me. Each time they promised delivery of the label within 4-7 days and never get it.  I’m beginning to think it is intentional so they can hold onto the money charged. 

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vzw_customer_support
Customer Service Rep

Oh, wow! Rverk34, we are stunned to see you in this equipment return dilemma. Our goal is to offer the support you need.

 

For more info on your 5G Home Internet, check out our FAQs: https://www.verizon.com/support/using-5g-home-faqs/.

 

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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