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Customer service

I just wanted to let other customers know how I've been treated regarding returning my mifi with Verizon. I've been a loyal customer for 2 decades and have never had an issue. I returned the device as the service lasted only 2 weeks out of the month. I was advised I could suspend it for 2 months and then disconnect and return it. It's been returned and Verizon refuses to disconnect it and is forcing me to pay for it even after acknowledging it's been received. My last call they said they were getting me help and hung up on me.

Comments

Verizon_Support

Loyalcustomer5, the last thing we want is for you to leave any interaction with us without getting the help you were looking for. We're going to make sure we figure out what's going on and get this taken care of for you. We're sending you a Private Message so we can better help.

~Jesse

Loyalcustomer5

I never received a call only a bill requesting the full amount of the Mifi that I returned in good condition

Verizon_Support

Loyalcustomer5, I do see we had reached out to you via Private Message, and you mentioned you'd be available at a later time. We provide assistance through the platform you reach us on, and are happy to continue when you're ready. Please don't hesitate to reply to our Private Message thread so that we can help authenticate your account, and resolve your billing concerns.

~Izzy

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