Enrolled in Paperless but get monthly paper letter warning to set preferences or be disenrolled. The text number is set to the gateway and cannot be changed since I use a Trafone. Customer service refuses both the Verizon gateway number and the TracFone number. How do I get customer support besides sending request using snail mail?
Fix is to log into the gateway's setup pages, which should include a tab for the messages sent to the gateway phone number. Then respond to the message from Paperless to confirm the number. I also turned off all the SMS messages. Messages will now only go to my email.
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