Dell Color MFP H625cdw permanently offline

[favrech]

My Dell Color MFP H625cdw printer connects to my Verizon Internet Gateway wifi network, but it has no gateway address and the status reads "offline" on my laptop.  Is there a setting I need to configure either on the network, the printer, or perhaps my firewall in order to get this to connect?

I still have my old AT&T router/home network, and the printer connects fine to it.  In fact, I have to switch to that network in order to print anything, but I'd like to ditch it altogether.

Thank you.

[scott31339]

You should look or do a printer status page of what you see on your printer.  Is it connected to wifi and not pulling a IP? 

You may also want to set up an IoT network that uses 2.4GHz and WPA2 and attempt to connect to that. You can login to the router status page to set that up.

[favrech · Accepted solution]

Thank you for the reply, scott31339.  I'm not sure what an IoT is, but I think I finally got the issue fixed.  I changed the settings from AutoIP to Panel.  With AutoIP enabled, it would grab an IP address well outside the router's range...I don't recall what it was and I don't want to change it back, but the Subnet Mask was 255.255.0.0 instead of 255.255.255.0, and the Gateway Address was all zeros.  When I switched the printer setting to Panel, at first it defaulted to IP address xxx.xxx.1.xxx, but I was able to manually change it to xxx.xxx.0.xxx on the printer panel, is and the test page that had been queued up spit out immediately.  Subnet Mask and Gateway Address both automatically populated correctly as well.