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Device Return

Today I noticed $216.50 ($200 + tax) was posted to my account ([phone number removed per the Verizon Terms of Service]) for non return internet gateway. UPS (tracking number 1ZB3469R0601582403) delivered it on July 26, 2024. Can you please fix this? Thank you. Hien

Comments

matt48176

The same thing happened to me. I returned mine June 28th. I have called verizon twice and no one has ever called me back. Worse they even canceled my first ticket, without notice. I think my next step is the https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues some others on their forum said that the BBB was able to help.

ny4448

Yes, that is my next step. I already chat and called customer service. It’s going nowhere and a waste of my time.

Verizon_Support

Happy Friday! Being on top of your account is crucial, especially if you are managing your equipment return. Verizon is here to clear things up.

For more Home Internet info, check out our official site: https://www.verizon.com/home/internet/5g/.

Send you a Private Message. Please review at your earliest convenience.

~Gilbert

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