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Don’t have a PIN

I don’t have a PIN, so I can’t link my 5G home internet to my account. I have talked to multiple live agents, chatted online with customer service, and texted with live agents. No help whatsoever. No one can help. I was told to go to a Verizon store. The only one in my town is an authorized dealer, not a true storefront. The nearest one is 2.5 hrs away. Can’t view my bill. Had to do a one time payment, but gave no idea why the charge was twice what I was expecting. Is there anyone who can help me?

Comments

Verizon_Support

Hello Mkhco and thank you for bringing this concern to our attention. We are here to help. Im sending you a Private Note in order to assist in helping you access your account.

-Will

Mkhco

Truly unbelievable how bad the service is with Verizon. One tech gave me a link to a blank page today. The next tech gave me a link to a different CSR, who once again told me I’d have to go to the nearest store (2.5 hrs away) to verify who I am with an ID and get a new PIN. Oh but look! I got “badges” for logging into the forum.

Verizon_Support

We are sorry this is your experience , please know we are here to help always.

-Jaquetta

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