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Early termination fee

localwallflower

Hello. I purchased my Verizon Home Internet on Cyber Monday. I have successfully redeemed the Amazon gift card and Xbox, however, I have had no luck with the link that was provided to submit my bill credit for early termination fees from my old provider. Several of the boxes are grayed out so they can’t be edited. Further, it is saying that I cannot upload a copy of the bill despite it being within the required specifications (it’s in PDF format and smaller than size limitations). Can someone please assist with this?

Comments

Verizon_Support

Hello, localwallflower. Help is here! Thank you for being our customer and we can assist with your questions on getting a credit the early termination fee for your previous provider. To qualify, the following must be satisfied:

Have been charged an early termination fee within 30 days before and 90 days after your Verizon 5G Home Internet setup.

f you're eligible for a bill credit, you must submit your request within 90 days of your Verizon 5G Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:

Go to the 5G Home Internet bill credit page.
Upload a full copy of the final bill from your previous provider:
- Clearly show your full name, address and ETF amount.
- The name or address on your Verizon 5G Home account must match the name or address of the prior provider's bill.
- The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of 5G Home Internet.
- The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider

Please see the link below, reference,

Can I get credit for an early termination fee from my current provider when I switch to Verizon 5G Home Internet? for the link.

https://www.verizon.com/support/5g-home-faqs/#etf

-Natasha

localwallflower

Hello. I understand the process that you outlined. My issue is that the bill credit form does not work. It will not allow me to input my information, nor upload the document. I’ve tried to do so on my phone and computer, with no luck. The document is within the requirements as a pdf form and within proper size - the link just is not working.

Verizon_Support

localwallflower, thank you for the information, we appreciate your efforts. Please tell us, what browser are you using on your phone and PC when you attempt to submit the form? Do you experience the same issues when using incognito mode or a different browser?

~Izzy

localwallflower

@vzw_customer_support
I have tried using Safari and Chrome on both my PC and phone. I experience the same issues

Verizon_Support

We're sorry about the issues you're having. We're going to send you a Private Message so we can help you submit the necessary documentation.

~Jesse

Verizon_Support

Hello, we're sorry to learn you're having issues with our authentication links. We will be sending you a private message to further assist.

~Ivone

I have the exact same issue, been trying to that on different phones/PC/browsers and nothing works. It won't let me upload my last bill.

I am having the exact same issue. I click on the link in the email, and I am unable to enter my name, etc. It does allow me to enter the amount and name of the internet provider, but when I try to upload my bill, I get an error message "unable to upload file. Please try again later." I have been trying to do this since December, and nobody seems to be able to help. I'm afraid I'm going to lose my 90 day window. Please help!

I am having the exact same issue. I have been trying to get this resolved since December, and I can't seem to get any help from customer service. I'm afraid I'm going to lose my 90 day window. I am also unable to enter my name, address, etc. I am able to enter the amount of the early termination fee and the name of the internet provider, but it will not allow me to enter the PDF file. It says "Unable to upload your file. Please try again later". Please help!

Verizon_Support

@cranfam1234
wrote: It does allow me to enter the amount and name of the internet provider, but when I try to upload my bill, I get an error message "unable to upload file. Please try again later."

cranfam1234, I'm thrilled you've come over to us, and for sure want you to benefit from that termination promotion. Since you've been having some troubles trying to submit, I've sent a Private Message so I can further assist.

-John

I am also having the same problem with the Verizon Home Internet early termination bill credit promotion. I have had no luck with the link that was provided to submit my bill credit for early termination fees from my old provider. Several of the boxes are grayed out so they can’t be edited and I am not able to upload the bill and submit the form. I have called customer service and was informed that a ticket was submitted but as of now it still has not been corrected. Very frustrating.

Verizon_Support

slrowell, Thank you for joining Verizon and we understand how frustrating it must be to still be faced with this issue. We will be glad to take a closer look. Be on the lookout for a Private Message from us so that we can review your account details more closely.

-Andi

I've been having exactly the same issue. I've called customer service 9 times regarding this issue and have chatted 4 times, no one is able to assist. I've tried multiple times on different devices, including incognito mode. I'm now stuck paying for the early termination fee to no resolution from Verizon. I've spent a total of 15 hours of my time trying to resolve this matter. Absolutely unacceptable.

Verizon_Support

@gutierrek
wrote: I've been having exactly the same issue. I've called customer service 9 times regarding this issue and have chatted 4 times regarding this issue, no one is able to assist.

gutierrek, we appreciate you reaching out to us here and we will be glad to take a closer look at your account to ensure your issues are investigated further. Please be on the lookout for a private message from us so that we can take a closer look.

-Andi

Hello, I am having the same issue trying to submit my information for the credit of termination fee. I have tried multiple times in different devices. Any help ?

Verizon_Support

We want to make sure we can help out with this issue you're having with your promotion. When did you purchase the home internet? What is the website you are following for the promotion?

~Freddy

Hello Freddy, it has been over a month now, and the website that was provided to me was a link to the 5g internet. It won’t let me upload the bill or submit my personal information due to the box being grayed out.

Verizon_Support

Hello EddieV1, thank you for getting back to us. We will be sending you a private message to further assist with this situation.

~Ivone

I am having the same issue. I cannot submit my information and every time I try to upload my bill it gives me a message saying that the file cannot be uploaded. I have tried different internet platforms as well as my phone and even the type of document I am submitting. I need to send this in so I can get the credit I was told I would. My personal information boxes are greyed out and I cannot submit.

Verizon_Support

I'm sorry you were having an issue uploading documents. I hope you can get this resolved. Here's a link to find a corporate store near you: https://www.verizon.com/stores/-Joe

I am having the exact same issue, using multiple devices and browsers. The personal information boxes are also greyed out for me. Can someone please help with this? Or maybe Verizon can just fix the form already???

Verizon_Support

Thank you for reaching out to us with your concern. To better assist, please tell us. Did you sign in to My Verizon as the account owner or the account manager/authorized user profile?

~Maria

I am having all the same issues with submitting my termination fee in order to recieve a bill credit. Can i recieve a private message to be helped with this as well?

Has anyone actually gotten help on this issue? Looks like it has been an issue for almost a year. I have chatted with Verizon 3 different times, and 5 different people today and over an hour today with no solution. It seems like they want to make this so hard so people give up. First chat they stopped responding, then another rep got on, she sent me the link to the 5G and that closed the chat. Got on again and they bounced me around to 3 people and this is the outcome I received. Some how if it has been going on FOR MONTHS that a couple days is not going to fix it. S0 frustrated.

We truly apologize for the inconvenience, we always want our customer to experience the best.

Not to worry, I will submit a request to get this resolved. You can be assured that you will be able to file a reimbursement. Kindly wait for a few days and submit it again.

Verizon_Support

We're sorry to read that you have not gotten the help you need. Is this regarding a disconnection fee for another provider? ~Peter

Hello, I am also having this issue. Can you please reach out to me via Private Message, as well? Thank you.

Verizon_Support

We want to help. Please let us know when you're available.

~Jesse

The 5g Home Internet Credit page is not working. I first tried to access it on my phone. I then tried it on my computer with the Explorer browser and Google Chrome, and the page is still not working. I tried to call the customer but wasn't very lucky with that as well. I can't access this buyout form for the life of me. When I switched back to Verizon, I was told that Verizon would pay the early termination fee from the provider I had. Still, I can't even access the form that I must complete in order for Verizon to pay the early termination fee. I'm getting very frustrated and don't know what else to do. I don't want this bill to go to a bill collector and ruin my credit anymore than it is now. In September, I had no choice but to cancel my home internet with Verizon because I was told that the new address I moved to wasn't in their coverage. So, I canceled the home internet and kept my phone plans. I then switched my internet plan with Frontier. Then, a month later, at the end of October, a customer representative came to my house and informed me that Verizon just established home internet in the area and asked if I wanted to set up services. I explained to her everything that happened, and she assured me that if I switched my home internet back to Verizon, that Verizon would pay the early termination fee, but now I can't even access the form, and I'm beyond upset with this whole ordeal">.

Verizon_Support

I know how important this promotion is, and I am glad to hear that Verizon Home Internet became available in your area after you moved, overkill1990. I would be happy to help with this, since the web portal seems to not be working. I'll need account access to assist, so please be on the lookout for a private message from me.

-Joseph

I'm. Starting to believe that it's a whole S CAM and they don't want to pay the early termination fees! My husband and I have tried everything and STILL have not successfully uploaded our last bill from our previous provider to receivea bill credit! Our 90 day window is closing this month! We need results not a sorry! Been trying since November

Verizon_Support

Hi there 23 fresh. Sorry to see that the bill is not uploading. We do apologize for the inconvenience. I'd love to get this issue resolved for. We may need to involve our helpdesk to fix the website issue. I will be sending you a private message.

-Erica

Hello, it's February 2025 and the Verizon page discussed in this post still does not work. Perhaps they fixed it once back when you all brought it up and it broke again...or perhaps it's been broken this whole time. Either way, it does not work.

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

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