Early termination fee

[localwallflower]

Hello. I purchased my Verizon Home Internet on Cyber Monday. I have successfully redeemed the Amazon gift card and Xbox, however, I have had no luck with the link that was provided to submit my bill credit for early termination fees from my old provider. Several of the boxes are grayed out so they can’t be edited. Further, it is saying that I cannot upload a copy of the bill despite it being within the required specifications (it’s in PDF format and smaller than size limitations). Can someone please assist with this?

[vzw_customer_support]

Hello, localwallflower. Help is here! Thank you for being our customer and we can assist with your questions on getting a credit the early termination fee for your previous provider. To qualify, the following must be satisfied:

• Have been charged an early termination fee within 30 days before and 90 days after your Verizon 5G Home Internet setup.

f you're eligible for a bill credit, you must submit your request within 90 days of your Verizon 5G Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:

1. Go to the 5G Home Internet bill credit page.
2. Upload a full copy of the final bill from your previous provider:
   • Clearly show your full name, address and ETF amount.
   • The name or address on your Verizon 5G Home account must match the name or address of the prior provider's bill.
   • The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of 5G Home Internet.
   • The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider

Please see the link below, reference,

Can I get credit for an early termination fee from my current provider when I switch to Verizon 5G Home Internet? for the link. 

https://www.verizon.com/support/5g-home-faqs/#etf

-Natasha

[localwallflower]

 Hello. I understand the process that you outlined. My issue is that the bill credit form does not work. It will not allow me to input my information, nor upload the document. I’ve tried to do so on my phone and computer, with no luck. The document is within the requirements as a pdf form and within proper size - the link just is not working.

[vzw_customer_support]

localwallflower, thank you for the information, we appreciate your efforts. Please tell us, what browser are you using on your phone and PC when you attempt to submit the form? Do you experience the same issues when using incognito mode or a different browser?

~Izzy

[localwallflower]

@vzw_customer_support I have tried using Safari and Chrome on both my PC and phone. I experience the same issues

[vzw_customer_support]

Hello, we're sorry to learn you're having issues with our authentication links. We will be sending you a private message to further assist.

~Ivone

[ToxiF]

I have the exact same issue, been trying to that on different phones/PC/browsers and nothing works. It won't let me upload my last bill. 

[vzw_customer_support]

Hello, ToxiF, we know it's important for you to submit your information to get credit back for your early termination fee. So we can best assist, we will be reaching out via Private Message.

-Lauren

[zyguy22]

I am having all the same issues with submitting my termination fee in order to recieve a bill credit. Can i recieve a private message to be helped with this as well?

[vzw_customer_support]

We will be more than happy to help. We sent a Private Message to further assist. 

~Geo

[vzw_customer_support]

We're sorry about the issues you're having. We're going to send you a Private Message so we can help you submit the necessary documentation. 

~Jesse

[cranfam1234]

I am having the exact same issue. I click on the link in the email, and I am unable to enter my name, etc.  It does allow me to enter the amount and name of the internet provider, but when I try to upload my bill, I get an error message "unable to upload file. Please try again later." I have been trying to do this since December, and nobody seems to be able to help. I'm afraid I'm going to lose my 90 day window. Please help! 

[vzw_customer_support]

@cranfam1234  wrote: It does allow me to enter the amount and name of the internet provider, but when I try to upload my bill, I get an error message "unable to upload file. Please try again later."

cranfam1234, I'm thrilled you've come over to us, and for sure want you to benefit from that termination promotion. Since you've been having some troubles trying to submit, I've sent a Private Message so I can further assist. 

-John

[slrowell]

I am also having the same problem with the Verizon Home Internet early termination bill credit promotion.  I have had no luck with the link that was provided to submit my bill credit for early termination fees from my old provider.  Several of the boxes are grayed out so they can’t be edited and I am not able to upload the bill and submit the form.   I have called customer service and was informed that a ticket was submitted but as of now it still has not been corrected.  Very frustrating.  

[vzw_customer_support]

slrowell, Thank you for joining Verizon and we understand how frustrating it must be to still be faced with this issue. We will be glad to take a closer look. Be on the lookout for a Private Message from us so that we can review your account details more closely.

-Andi

[cranfam1234]

I am having the exact same issue. I have been trying to get this resolved since December, and I can't seem to get any help from customer service. I'm afraid I'm going to lose my 90 day window. I am also unable to enter my name, address, etc. I am able to enter the amount of the early termination fee and the name of the internet provider, but it will not allow me to enter the PDF file. It says "Unable to upload your file. Please try again later".  Please help!

[gutierrek]

I've been having exactly the same issue. I've called customer service 9 times regarding this issue and have chatted 4 times, no one is able to assist. I've tried multiple times on different devices, including incognito mode. I'm now stuck paying for the early termination fee to no resolution from Verizon. I've spent a total of 15 hours of my time trying to resolve this matter. Absolutely unacceptable. 

[vzw_customer_support]

@gutierrek  wrote: I've been having exactly the same issue. I've called customer service 9 times regarding this issue and have chatted 4 times regarding this issue, no one is able to assist.

gutierrek, we appreciate you reaching out to us here and we will be glad to take a closer look at your account to ensure your issues are investigated further. Please be on the lookout for a private message from us so that we can take a closer look.

-Andi

[EddieV1]

Hello, I am having the same issue trying to submit my information for the credit of termination fee. I have tried multiple times in different devices. Any help ? 

[vzw_customer_support]

We want to make sure we can help out with this issue you're having with your promotion. When did you purchase the home internet? What is the website you are following for the promotion?

~Freddy

[EddieV1]

Hello Freddy, it has been over a month now, and the website that was provided to me was a link to the 5g internet. It won’t let me upload the bill or submit my personal information due to the box being grayed out.