Employees Refuse to cancel my account

Cheboi853
Newbie

I’ve talked to five different agents in store and out and no one will cancel my account. I returned the equipment over a month ago but it’s still open. This is beyond frustrating and should be illegal

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vzw_customer_support
Customer Service Rep

Cheboi853, we are sorry to read that you decided to cancel your services and we are concerned to know that you have been unable to receive assistnace with ensuring your account is fully closed. We will be sending you a Private Message so that we can review your specific account details.

-Andi

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