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FSN021VA Gateway

FL42124
Enthusiast - Level 1
‎04-21-2024 05:15 AM

Can I add an antenna to an FSN021VA Gateway?

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SSSPRING7902
Newbie
‎04-21-2024 10:49 AM

Did you get it figured out?

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FL42124
Enthusiast - Level 1
In response to SSSPRING7902
‎04-29-2024 04:20 AM

BTW, I'm looking into this on behalf of someone else's account so I'm trying to help them out by looking into it and relay any suggestions to them. I use the location where the box is and of course, have bandwidth issues there. 

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FL42124
Enthusiast - Level 1
In response to SSSPRING7902
‎04-29-2024 04:21 AM

Thanks for checking. Since I received a response that an antenna could not be added to this device, I don't know what to do since the Upload/Download speeds are around 10mbps.

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vzw_customer_support
Community Manager
Community Manager
‎04-23-2024 05:25 AM

You are not able to add an antenna to this device. Are you having issues with service? ~Peter

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FL42124
Enthusiast - Level 1
In response to vzw_customer_support
‎04-29-2024 04:31 AM

OK, thanks. Yes, is there anything else that would help Upload/Download speeds that are around 10mbps?

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vzw_customer_support
Community Manager
Community Manager
In response to FL42124
‎05-01-2024 05:40 AM

We're sorry to read about the issue with your speeds FL42124. Please reach out to our business team to help you out. Contact information can be found here: https://www.verizon.com/business/support/contact-us/ ~Peter

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