Before I purchased 5g internet, I specifically asked if I needed to return the router when I was done with the service. I was told NO that the router was mine because I had paid for it that day. 1 year later, I throw my router away while moving to a new apartment. When I cancel, I am told that there is a charge for not returning it, I explain the situation in the VZ chat to the rep and she tells me not to worry about it and itโs taken care of. There is HISTORY of this in Verizonโs system of her telling me that. However, I am charged the $200 anyway. I have called customer service multiple times and wasted 2 hours of my time and no one will help me. This is fraud!!! Someone please fix this!!! I did not budget for this!!!!!
Hi Phipps55. Thank you for reaching out here so we can clear this up, With a recent move, I am sure you have better things to focus on. Let's work together. First let's get details from the account and then can review options. Please reply to the following private message to discuss your account details securely.
-Deb
Hello again Phipps55. We want to review the past history mentioned in your original message about the router, return, and charge. When did the Verizon Wireless Home Internet service end? Please send a Private Message, and we will move forward to complete account verification to view details and find answers.
-Deb
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