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Gateway Home Internet STOPPED WORKING

I purchased 2 of the Gateway Home Internet boxes "several" years ago. One for our home and one for our office in the barn on the same property. Gateway Home Internet has served us very well, UNITL THE LAST 2 WEEKS. Prior to 2 weeks ago the service supported all of our smart TVs, computers, and ipads as well as allowing me to work from home a couple days a week and allowing my college student to take some on line classes. Two weeks ago everything came to a halt. Now most of the time it won't support any devices without constant buffering, especially at night. I have chatted with Verizon agents everyday this week to troubleshoot this issue. I get the same song and dance...restart the router, then they will do a sync, then they say they have done all they can do so they need to transfer me to tech support. The transfer to tech support never happens because it takes so long the chat times out and ends. I had one agent file a ticket for the engineers and said I would hear back. It's been 5 days, and I have heard nothing. The speed was so slow that when one of the agents had me run a Verizon speed test and Google speed test, it wouldn't even register. I don't think the issue is an equipment malfunction as both routers are having the same issue. So I feel like something has changed on Verizon's end. Is Verizon throttling usage??? Have they move resources away from these devices?

WHAT HAS CHANGED??? AND WHAT ELSE DO I NEED TO DO TO GET THIS RESOLVED?

Any help is appreciated...thank you.

Comments

scott31339

What's your 5G signal strength under the router status page?

Jeanneu1

Seriously, this exact same thing is happening to me! Last 2 weeks or so it started, drops more frequently in the evening. I contacted Verizon last weekend. They sent me a new router. It does the same thing. Intermittently, it stops, can't "reset" through app or do a speed test. Message is "oops, something went wrong try again".

Had the LTE Home Internet for a year. Worked flawlessly. Just as you say, multiple devices, any location, etc. If it stays connected for 30 minutes, it's a miracle!

I'm going to call tech support, in a day or two. I'm really dragging my feet because I know it will be painful and take a lot of time and "might" be resolved. If I get anywhere, I'll post.

My personal guess........ they oversold connection to the towers and they cannot accommodate the traffic. Thus, evenings are worse.

Verizon_Support

Hi murphy_di. We expect our internet to be fast and not buffer. This is annoying. Let's figure out what is going on and find the best solution for you. Please reply to the private message that will follow. From there we will run tests and look at your location for coverage and alerts.

-Deb

Misseblo

I am having the same exact problem! I have scheduled another call with Verizon tech support for tomorrow. A few weeks ago my service completely stopped working on all if my devices to the point I had to rely on my sister in another state to contact VERIZON customer support who in turn contacted me. Allegedly there was a network outage in my area.

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