Ghost Account Created, Overcharged, and Faulty Router
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My roommate and I have had the most obscure, infuriating issues since getting set up with Verizon 3 months ago – here is a mini laundry list:
- Ghost account created upon setup that was actually tied to our service. This resulted in us paying for a dead-end account, being charged late fees for the ghost account, and finally our internet services being cut off and a $50 service restoration fee once everything was resolved.
- Unapplied $10 nurse credit – they have it listed on their side, but have yet to apply this to our bills.
- A faulty router that generated 5 MBPS at best, when we were paying for 500 MBPS.
To top it off, I just got off the most frustrating call with Support, who denied the possibility of a duplicative account from being set up, even though they have the phone record between Verizon and us, confirming that somehow a second account was created when we activated service. The phone number that was tied to the account was not either of our phone numbers (I guess it was a Verizon generated number like some other people have had) and my roommate & the Support person at the time had to work together for an hour to figure out how to get us access to this account. This new Support person questioned me about the validity of this, and when I noted the phone logs, he told me "most people would have called sooner". Mind boggling when we have been on the phone with Verizon a handful of times and each time is like starting from scratch AND they have the records of these issues.
All in all, we've been charged $170 in duplicative internet charges, $30 in late fees, have had $30 of the nurse credits unapplied, and a $50 fee for restoral, resulting in $280 of additional charges – all while receiving (again, at maximum) 1% of the internet service we paid for for 3 months due to a faulty router.
Support said that the best they can do is a $25 credit for the restoration fee for the service disruption we didn't cause and a $2 credit (LOL) for the 24 hours that the ticket was out for concerning the faulty router. He ignored me when I said that we had been dealing with the slow internet speed for months and this was reported every time we contacted Verizon.
Is there any hope for us?
