Hi, after 4 calls and waiting almost 30 business days I have yet to receive a return label or box to send back the home internet equipment I have. At this point I’m a little more than mad due to the fact that I’ve been charged $200 for equipment that I’m trying to give back to you. Quite frankly this is unacceptable so after being told 4 times now that a box and label will be sent I’m definitely a bit skeptical. So how do we solve this issue? I need a solution asap because again I’m not paying $200 for your company screwing up something as simple as sending a box to my house. Which by the way I made sure to spell out my address every time like I was talking to a child and was assured that my address was inserted correctly. Fix this now.
Oh, no! We are sad to see you in this dilemma. Our goal is to offer the support you need.
For return label support, check out our FAQs: https://www.verizon.com/support/print-return-label/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
Submit a complaint to the FCC, I had to do so to get my label via email. Seems as though only executive relations will be of any help
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