I have had NOTHING but issues trying to claim my Home Depot gift card after purchasing home wifi. I have spent well over 5hrs on the phone. Each time the rep tells me they will ensure I receive the email link to claim my promo. I wait the 5 days and receive nothing. Today, again, I was told the issue will be escalated and will have to wait 5 days for an outcome. But this time I was told after 5 days, I will receive the gift card in the mail.
This is absolutely absurd and should NOT be this difficult. Luckily, I am a person that will push the issue. What happens w/the older generation that does not know how to pursue the issue?
Verizon needs to rectify this issue and make the process easier. It seems to me that makes it difficult on purpose,
Very disappointed!!
Hi mel_b722. I don't want to see you frustrated with this promotional reward. You have invested much time on the phone. You have the experts here to move forward and get answers and status of the escalation form submitted. Please reply to the following private message so we can discuss account information in private.
-Deb
I am having the same issue with a $400 Home Depot promo for Samsung products. I am within the terms of the details, but I have not received any promo code by email or mail. Could you please help?
Hello, Simply4. Help is here as we always want to see our customers receive their promo. Please tell us more. Which Samsung products did you receive for service?
-Natasha
Hello I’m having the same issue with my $400 Samsung promotion code everytime I try to redeem it.
We want you to get the promotions you qualify for. To better assist, tell us a little more. Are you the account owner or an account manager/authorized user? Did you try it using your mobile or your PC/laptop/tablet?
~Maria
This promotion is misleading. Home Depot says you have to spend $400 to get $400 off.
I haven't gotten my email either. Not sure what is going on with this. But it appears to be an issue on every single promo they do like this. The promo I was apart of was 200 home depot gift card or nintendo switch. Yet I have seen nothing about it since I switched to Verison for my internet.. Have been considering calling them as well but have been trying to just be patient. I hope you hear from them soon. Based on your comment. I will start pestering them as well.
Hey there, HaveYouTriedRebooting! We definitely want to make sure that you're able to redeem your promotion. The particular Home Depot $200.00 gift card or Switch offer you referenced has a 65-day waiting period before it can be redeemed. When did you order your internet device from us?
~Izzy
We were told we would receive an email with our $400 Samsung appliance code 48 hours after we activated. We were told we would have 60 days to claim the code and 6 months to redeem the code. We have been on chat 5 days trying to get someone to help us. We keep getting a different answer each time. Today we were on chat for over 2 hours and passed around to 5 or 6 different agents. No one could help us. They said we would receive the email in 60 days but the fine print says the code has to be redeemed within 60 days of activation. So how does that work. Very frustrated and mad that Verizon is not getting the $400 to us. That $400 is the only reason we decided to go with that plan. We have no idea who to contact in order to get what we signed up for after 5 days of chats and the issue was not resolved.
Hello, JK7638, sorry to hear you ran into an s issue when reaching out for support on this offer. We want to help ensure that you are able to redeem your promotion. So we can better assist, we will be reaching out via Private Message.
-Lauren
Thank you Lauren. We were told we would receive both promos today. We did not receive anything. This time they told us to wait another thirty days. Very disappointed and frustrated with this situation.
I am having the same issue! Long term Verizon customer who moved my internet for the $400 Samsung promo and have not seen any way to redeem the promo. It’s a bit disheartening to be googling the issue and coming across many other Verizon customers who have had the same concern. Has anyone gotten a resolution?
I'm so sorry you are having these issues redeeming the Samsung promotion. Did you start Fios service or wireless? When did you start service?-Joe
Hi there Joe - I signed up on August 9th and have been told multiple times by reps that I qualify. It is the 5g home internet service plus and I specifically signed up for the plus to gain access to the promo. Still waiting for the code after multiple calls and “escalations”.
Thanks for that info, sorry to hear you're continuing to wait on this after reaching out multiple times. So we can take a closer look, we will be sending a Private Message.
-Lauren
I also have not received an email or gift card. Multiple phone calls and nobody seems to know anything about it. Feels like we were lied to...
Hello andyroo610, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
When talking to Verizon in the store and on the phone, they have no record of any gift cards. The gift card was a big influence into why we went with Verizon home internet. VERY disappointed.
We are here for you, and we will be glad to help you take advnatage of any promotions available to you. We sent a Private Message to further assist.
~Geo
I have yet to get my code sent to me after being told countless times I would get it sent to me. I've also spent HOURS on the phone trying to resolve this.
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