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Home Depot Gift Card promo

I have had NOTHING but issues trying to claim my Home Depot gift card after purchasing home wifi. I have spent well over 5hrs on the phone. Each time the rep tells me they will ensure I receive the email link to claim my promo. I wait the 5 days and receive nothing. Today, again, I was told the issue will be escalated and will have to wait 5 days for an outcome. But this time I was told after 5 days, I will receive the gift card in the mail.

This is absolutely absurd and should NOT be this difficult. Luckily, I am a person that will push the issue. What happens w/the older generation that does not know how to pursue the issue?

Verizon needs to rectify this issue and make the process easier. It seems to me that makes it difficult on purpose,

Very disappointed!!

Comments

Verizon_Support

Hi mel_b722. I don't want to see you frustrated with this promotional reward. You have invested much time on the phone. You have the experts here to move forward and get answers and status of the escalation form submitted. Please reply to the following private message so we can discuss account information in private.

-Deb

HaveYouTriedRebooting

I haven't gotten my email either. Not sure what is going on with this. But it appears to be an issue on every single promo they do like this. The promo I was apart of was 200 home depot gift card or nintendo switch. Yet I have seen nothing about it since I switched to Verison for my internet.. Have been considering calling them as well but have been trying to just be patient. I hope you hear from them soon. Based on your comment. I will start pestering them as well.

Verizon_Support

Hey there, HaveYouTriedRebooting! We definitely want to make sure that you're able to redeem your promotion. The particular Home Depot $200.00 gift card or Switch offer you referenced has a 65-day waiting period before it can be redeemed. When did you order your internet device from us?

~Izzy

Simply4

I am having the same issue with a $400 Home Depot promo for Samsung products. I am within the terms of the details, but I have not received any promo code by email or mail. Could you please help?

Verizon_Support

Hello, Simply4. Help is here as we always want to see our customers receive their promo. Please tell us more. Which Samsung products did you receive for service?

-Natasha

Drecarrier7854

Hello I’m having the same issue with my $400 Samsung promotion code everytime I try to redeem it.

JK7638

We were told we would receive an email with our $400 Samsung appliance code 48 hours after we activated. We were told we would have 60 days to claim the code and 6 months to redeem the code. We have been on chat 5 days trying to get someone to help us. We keep getting a different answer each time. Today we were on chat for over 2 hours and passed around to 5 or 6 different agents. No one could help us. They said we would receive the email in 60 days but the fine print says the code has to be redeemed within 60 days of activation. So how does that work. Very frustrated and mad that Verizon is not getting the $400 to us. That $400 is the only reason we decided to go with that plan. We have no idea who to contact in order to get what we signed up for after 5 days of chats and the issue was not resolved.

Verizon_Support

Hello, JK7638, sorry to hear you ran into an s issue when reaching out for support on this offer. We want to help ensure that you are able to redeem your promotion. So we can better assist, we will be reaching out via Private Message.

-Lauren

JK7638

Thank you Lauren. We were told we would receive both promos today. We did not receive anything. This time they told us to wait another thirty days. Very disappointed and frustrated with this situation.

512jenn

I am having the same issue! Long term Verizon customer who moved my internet for the $400 Samsung promo and have not seen any way to redeem the promo. It’s a bit disheartening to be googling the issue and coming across many other Verizon customers who have had the same concern. Has anyone gotten a resolution?

Verizon_Support

I'm so sorry you are having these issues redeeming the Samsung promotion. Did you start Fios service or wireless? When did you start service?-Joe

andyroo610

I also have not received an email or gift card. Multiple phone calls and nobody seems to know anything about it. Feels like we were lied to...

Verizon_Support

Hello andyroo610, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

cyndiphx58

When talking to Verizon in the store and on the phone, they have no record of any gift cards. The gift card was a big influence into why we went with Verizon home internet. VERY disappointed.

Verizon_Support

We are here for you, and we will be glad to help you take advnatage of any promotions available to you. We sent a Private Message to further assist.

~Geo

ODIEO

I have yet to get my code sent to me after being told countless times I would get it sent to me. I've also spent HOURS on the phone trying to resolve this.

ChefRac

Same issue. Signed up for the 5G home internet and was told about either a NFL Sunday ticket or the $400 Home Depot credit. I needed a new stove so figured that would be great. Nada! No email with a code or any email whatsoever about it. Call Verizon and nothing. Two online chats and nothing. Tonight I was told to go to the Verizon store to sort it out. So I have to figure out how to work that into my work schedule to stand in a store that takes an hour just to speak with someone ... who won't be able to help me anyway. I wanted to purchase a new stove!!! And I can't get anyone at Verizon to help me. I'm told they have no record of it. I have a screenshot on my phone showing it along with a recap when I asked if the $400 promo was correct and the answer was yes. So where is it?????

Verizon_Support

Hello, ChefRac, we know it's important to claim your offer so you can complete your appliance purchase! So we can better assist, we will be reaching out via Private Message.

-Lauren

elie986

Same problem here, we are beyond the 48 Hour Mark (96 hours) and no link/no email. Not a good start.

cmpedal

Hi, I am having the same issue and I’ve spoken to over 8 agents already trying to get it sorted and still nothing. Very disappointing.

Verizon_Support

We never want to see you not get something that was offered. What services did you start? Do you have an email about this promotion?-Joe

Jenwho

I haven’t gotten mine either. It’s been at least 65 days that I’ve had the 5g modem. I never saw anything in my email or heard anything else about it. Does anyone know how to get a hold of them about it? The customer support is never very helpful. Does anyone know if

Mtran0916

We have had the same issue. Managers putting in a ticket to escalate with no responses. We feel like this is an on going problem for many people. We are disappointed in Verizon.

Verizon_Support

I'm sorry to hear you are having an issue. Let's look into this together. Was this for fios or Wireless? Did you attempt to check the rebate using our my Verizon site? -Joe

Verizon_Support

I know I would share your concern if I had spent some time in trying to achieve a resolution without any resposnse, Mtran0916. I would be happy to take a look into this with you. Please be on the lookout for a private message from us.

-Joseph

512jenn

Hi there Joe - I signed up on August 9th and have been told multiple times by reps that I qualify. It is the 5g home internet service plus and I specifically signed up for the plus to gain access to the promo. Still waiting for the code after multiple calls and “escalations”.

Verizon_Support

Thanks for that info, sorry to hear you're continuing to wait on this after reaching out multiple times. So we can take a closer look, we will be sending a Private Message.

-Lauren

Dardafed

Did you ever get it?

cmpedal

Yes, I did! Thanks for the reply

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