Home offer “stuck” on laptop, want $200 Target gift card
Kars2844
Newbie

I have already spent almost an hour on the phone more than two weeks ago trying to fix this problem. I was eligible for both the Nintendo Switch and either a $200 Target gift card or a Samsung laptop. I redeemed and received the Nintendo Switch but when I click the icon to redeem the gift card or laptop I’m sent immediately to a Samsung cart with the laptop in it. Called 06/05/24 and finally got to someone who tried to assist me but couldn’t get it to work. She stated she put in a service request but I’ve yet to hear anything. This is beyond frustrating. 

Also frustrating is the fact that somehow I was turned off of paperless billing to where I had to go back in and select it but I’m on the hook for an extra $10 this month because of something I didn’t choose? Super frustrating and would like some assistance please.

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5 Replies
vzw_customer_support
Customer Service Rep

Your time is valuable to us, and we'd like to help as soon as possible. Please tell us, have you received the confirmation email with instructions to redeem your offer?

 

~Maria

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Kars2844
Newbie

Yes.. I can get to the screen to redeem but it takes me to the Samsung laptop in my cart and I cannot select the Target gift card.

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vzw_customer_support
Customer Service Rep

 

Thanks for gtting back to us. When did you start service or upgrade? Was this a Fios or wireless promotion?-Joe

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Kars2844
Newbie

It was a home internet promotion 

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vzw_customer_support
Customer Service Rep

 

Thank you Kara2844. We appreciate you getting back to us. What device do you have? When did you start service with us?-Joe

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