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We've had 5G home internet for almost a year now. When we first got the service, our average download speed was around 250mb, ping was normally around 25-30ms, and upload was 10-15mb. About a month ago, our speeds went into the basement, and now we can barely stream a show on one TV.
When we are home, we are getting 0.5-15mb download, 125-1000ms ping, and 0.5-3.0mb upload. The reason why I say when we are home is because I will run a speed test while at work and it shows speed close to what we used to get. However, during "peak" times, we can't do anything because the service is so slow.
So, I need help finding out if we are being throttled or if Verizon has overloaded the system in our area. The reason I think we are being throttled is because we are a household of 5 and normally use 1.5-2tb of data per month. I'm getting ready to change to a competitor if we can't find out why our internet is so bad.
Anyone else having issues like this? Any information or suggestions are appreciated.
Solved! Go to Correct Answer
We had sent a Private Message to continue the discussion related to your 5G data concerns. This service concern is specific to an individual account, so we will need to continue in Private Message to gather all necessary details.
Our Device Troubleshooting Assistant is also available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
Please contact us if you still need support.
~Izzy
We hate to see that you are having any issues with signal and speed and can absolutely take a look at that with you. We are sending a private note to get additional details with you.
-Meg
Still not fixed, and tonight speeds are 6.06mbps download and 2.91mbps upload. Can barely stream on a single device.
Hello smanandtink, we want to make sure we assist you with your internet speeds. So we can better assist, we will be reaching out via Private Message. -Dee
We had sent a Private Message to continue the discussion related to your 5G data concerns. This service concern is specific to an individual account, so we will need to continue in Private Message to gather all necessary details.
Our Device Troubleshooting Assistant is also available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
Please contact us if you still need support.
~Izzy
Start a new topic or ask questions in the open forum.
