I have a question about my next billing, however I can't connect to ask my question. The "chat" box just keeps trying to connect, but doesn't. I can call the 800 number, but it sends messages to my router phone number. I don't have a Verizon phone, so is it possible to connect to Verizon help using my phone number, not Verizon? Can I get help using my email? Thank you!
I was able to solve this by switching browsers from Chrome to Firefox. Thanks!
Hi BillieJane, Thanks for reaching out. We'd be happy to go over your bill with you. Please respond to the private note we'll be sending to get started -Red
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