I was told multiple times by agents, (On January 2nd when I signed up for home 5g wifi and again on January 6th) and your website that if i switched to Verizon wifi I was going to receive an XBox as part of a promotion. Now I'm being told I will not. Can someone please help me with this. The XBox was the reason I was willing to leave Comcast to try Verizon WiFi. This really doesn't seem fair. Has anyone else run into this?
Dan8999, we are sorry to read that you are experiencing issues with the redemption process. We will be glad to take a closer look at your account to ensure your eligibility. We will be sending a Private Message to gather some account specific details. Additionally, please take a look at the below steps to see if you are able to complete redemption using the below process.
1 Sign in to My Verizon.
2 Navigate to the My Verizon account page.
3
Click on Get Xbox Series X on us redemption tile under "Make the Most of Your Plans".
Result: The customer is taken to the page to redeem the Xbox Series X.
4
Do the following under the Xbox Series X console redemption tile:
Review and accept the Terms & Conditions by checking the box.
Click Select.
Result: The customer is taken to the Cart with the Xbox Series X console with the promotion applied and the price of the Xbox Series X console is shown.
5
Select Shipping information.
Note: Delivery of the promotional device may take up to 6 weeks. Advise customers that paying for expedited shipping will not decrease this shipping time frame.
6 Submit order.
-Andi
Start a new topic or ask questions in the open forum.
