Incorrect bill

[segilliam]

A salesperson came to my house and offered this service, said that if you decide to cancel within 30 days there is no cost which turned out not to be true. I cancelled the service, followed the instructions to return the equipment, and still have received bills. Not only can I not pay the $6 prorated bill, because my account is disconnected and no matter what I do or what number I call there is no way for me to pay it online, I was charged the $200 for not returning the equipment. I tracked the number given to me at UPS from the Verizon prepaid label- it says it was delivered so I'm getting an incorrect bill and haven't been able to get anyone to remedy it despite daily efforts and trying every number. 

At this point posting this is my last hope. I've told everyone I know to never do business with Verizon and will continue to do so. 

[vzw_customer_support]

Hello, segilliam, we don't want you to be responsible for equipment that you have already returned. So we can better assist, we will be reaching out via Private Message.

-Lauren

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, the Verizon Home Internet return situation was resolved. If you’re encountering a problem with a return, common factors could include the following. Not following the proper return process, items lost in shipment, system error logging the return. 

A great resource for how to conduct the Verizon Home Internet return can be found with this FAQ: https://www.verizon.com/support/wireless-home-equipment-return-faqs/

If you require any assistance, please reach out to us for support.  

-John