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Internet Turns Off 12a-5a daily

For the past 18 months our 5G home internet has stopped working daily from apx midnight until 5am.

We live ~50 feet from the tower and have a clear view from the window where our router is located.

We have called Verizon 5 times regarding this issue, have received new hardware, completed factory resets, and checked all settings to ensure no parental controls or schedules are in place. Nothing has resolved it.

Everyone at Verizon claims there is nothing wrong with our hardware or the local tower, yet the internet stops working and our hardware blinks red every night at nearly the same time.

Anyone else have this issue? Any suggestions other than leaving Verizon?

Comments

beemoma

If I were you I’ll return it.

capri1983

We have a similar issue, connection resets multiple times a day with a red light. Meanwhile, my phone (which uses Verizon) can maintain a 5G and 4G connection when placed in the exact same spot.

Nobody from Verizon has ever offered any assistance, we've never been able to get anyone on the phone, and this has been going on for a year.

The only time it ever stopped was arbitrarily during most of the month of December. Then one day, it just started all over again. The month where it didn't do this nonsense was bliss. Too bad it's over.

Verizon_Support

Tcw2, that sounds like a frustrating situation to be in, and we want to make sure it gets resolved ASAP. We're going to send you a Private Message so we can figure out what's going on with your 5G Home Internet.

~Jesse

Verizon_Support

@capri1983
wrote: We have a similar issue, connection resets multiple times a day with a red light. Meanwhile, my phone (which uses Verizon) can maintain a 5G and 4G connection when placed in the exact same spot. Nobody from Verizon has ever offered any assistance, we've never been able to get anyone on the phone, and this has been going on for a year. The only time it ever stopped was arbitrarily during most of the month of December. Then one day, it just started all over again. The month where it didn't do this nonsense was bliss. Too bad it's over.

We're sorry to hear that you're having problems with your 5G Home. We want to make sure you're able to get this taken care of ASAP. We have a guide on how to improve signal strenght that can help with those disconnections. Here's the link: https://www.verizon.com/support/knowledge-base-303197 Please let us know how it goes.

~Jesse

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