June 2023 Home Internet Promotion Issue

In June of 2023 I saw that Verizon was giving a promotion for their home internet for $25 per month for 2 years with a gift card, or $35 per month for a gift card + a free sound bar or Walmart + plus a lesser quality sound bar.

I signed up for the $35 for three years, but the employee told me I couldn't choose which items to receive until after a waiting period to ensure I did not drop the service. They stated I would be notified when I could choose.

Well, I checked my email and "MY VERIZON" monthly after that, and never received any notification.

So, In December 2023, I finally contacted "Support" (HAHAHAHAHA). They said (and closed the case)

Grace from Verizon (Support message)

12 : 49 AM

"No promotion found for Home internet last June 2023 that includes sound bar and gift card."

I'm tired of VERIZON, they never put their "contracts" in writing. This is the SECOND TIME I have been screwed by them.

Part of their offer is captured here:

https://cordcuttersnews.com/verizons-5g-home-internet-price-is-going-up-tonight-act-now-to-lock-in-25-a-month-home-internet/

It doesn't capture both options for the $35 for three years plan. I will keep digging though!

They always state the phone call may be recorded, I wonder if that one was?

Does anyone else have experience with them saying one thing, promoting one thing, and not following through with their commitments?

Accepted answers

Verizon_Support

Hello, DJMICH. Ensuring you get your promotion is a must and help is here. I have sent you a Private Message for additional assistance.

-Natasha

All comments

Verizon_Support

Hello, we're sorry to learn you're having issues with our promotion. Did you redeem the promotions? Do you have the submission IDs?

~Ivone

DJMICH

Read the origianal post!

No, I never received confirmation of the promotion, in order to submit for it.

I was told when I signed up, I would receive a notification. I checked my notifications and emails monthly, and never received anything.

The deal was:

"For a limited time, you can get Verizon 5G Home Plus Internet for $35/month. Plus, you'll get a $100 Verizon gift card and your choice of either a free $200 Home Depot gift card or Verizon Stream TV Soundbar ($399 value). Alternatively, you can opt to get $400 off of Verizon Stream TV Soundbar Pro (normally $999)"

I never received the notification I was promised.

Not a very good way to treat someone that has had Verizon Phone Service for longer than I can remember!!!

Reading the community, it seems like a common practice of Verizon.

Verizon_Support

Hello, DJMICH. Ensuring you get your promotion is a must and help is here. I have sent you a Private Message for additional assistance.

-Natasha

JbugOG

Yes. I just signed up in April. The agent told me I had to sign up for the 5G plus because I would receive a $200.00 gift card.

When I called about a problem I asked how many months before they send gift card and she said it's $50.00 card. I signed up on their chat and screenshot the entire conversation. Not that they will actually do what was promised, but I can send complaints to BBB and consumer protection.

I feel like they will say anything.

Verizon_Support

Hi JbugOG, I'm sorry to hear you've run into a road block with your promotion, I want to make sure you get all the promotions you deserve. The order confirmation email has details on what promotion was attached to your order as well as the dates. Please let us know if you have additional questions.

-Melissa

INTPguySF

I have to take video of my chats using another phone bc screenshots are just a black blank screen.

Bigshawn74

I was told when I first switched to this company Verizon from Xfinity to fill out two things one for snap Ebt benefits and one for For gift card for $200 and I filled out the promotion for the snack. Food stamp Ebt I was approved but now I don’t see The discount it was supposed to be the first six months free and also I don’t see where filled out for the promotion for the for the gift card