LIVE AGENT

[Sanalana]

CANT Receive texts, calls, use chatbox, nor reach live agent as the 2 numbers given connects to robocall which eventually hangs up on me, can't Receive Verizon help calls.  all because Verizon assigned random phone number to wifi which they attached as my auto-default phone number and won't allow me to change! 30 tickets plus numerous emails with no response, no resolution despite detailed problem info. Have had HORRIBLE INTERNET SERVICE  AND DANGEROUS AS AM DISABLED AND HOMEBOUND,  BED-RIDDEN & no.on will help from Verizon!! Need someone to call me to correct NUMEROUS PROBS,  ISSUES!***

[Khynes]

I think the phone system forces you to answer some questions and try to avoid connecting you to an agent, but try saying “talk to an agent” when it’s waiting for a response, even if it’s not an option it offered.

[Sanalana]

Thanks for your suggestion,  tried that many times. To get luve agent I had to go to a retail store once, they called only to be told I don't have home wifi which of course I do! 

[vzw_customer_support]

We want to help with your concern. What issues are you having with your service? ~Peter

[Sanalana · Accepted solution]

One other issue is some update notifications sent to me only to then have message via Verizon app "sorry, you don't have 5g home wifi"

[vzw_customer_support]

Sanalana, we want to make sure you're able to manage your account, and that you're able to receive support calls from us as well. Please tell us, do you have access to your My Verizon account? If so, are you able to modify your preferred contact number here: https://www.verizon.com/digital/nsa/secure/ui/acct/profile/contactbilling/primaryPhone

~Izzy