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LOOK CAN SOMEONE PLEASE HELP ME CLAIM MY FREE XBOX AND $200 GIFT CARD TO AMAXON!?

Yes it’s been a month since I signed up for the Internet and was promised an Xbox and a $200 gift card to Amazon made several tips to try to contact someone who can take care of it. I just keep hearing excuses I had a promo form filled out. I had to wait two weeks for that and I received an email saying that I was approved for the Xbox and a text for the 200 gift card saying I was approved and have yet to have anything or any verification emails saying that it’s been sent out the card numbers to the gift card I’m extremely upset over this situation there’s not one person who can fix the issue but tall expect our bills on time I signed up because of my sons bday I’m a widowed mother his bday is in 2 weeks and still nothing! And as I keep reading there’s several reviews with people with the same problem! We work too hard for our money to get tricked by a company bc y’all want business I’m very disappointed y’all being a big company like Verizon y’all let metro smoke y’all at least the honor there promises. Maybe we should all go strike and not pay our bill I bet y’all would mellow out then! My mom is head of the paper if someone doesn’t make this right soon y’all will get to read a really nice article about how yall are tricking customers with Xboxes for buisness someone please help getting very impatient My little boy disappoint on his birthday. Y’all are all to really hear it.

Comments

Verizon_Support

Good morning Bbcbvbbnnb, YES, we are here to assist with the promotional offer. With your help we will make sure you receive all eligible promotions. Please reply to the private message that will follow to get started in a secure environment to discuss your account details.

-Deb

Bbcbvbbnnb

Hello I hope I have the right person I’m messaging you back I really hope that this can get fixed and resolved. I’m extremely upset over this issue. My son‘s birthday is tomorrow and I’m still without the Xbox and the gift card. All I want is what y’all promised and y’all won’t hear a peep from me and I will pay my bill every time a month every month

Bbcbvbbnnb

Where can I find this private message

Verizon_Support

Thank you for sharing the issue when clicking the link. Are you using a computer browser? Clear cache and try the link again. We definately want to get into the account so assist with the promotinal offer status and/or steps to resolve for you.

-Deb

Bbcbvbbnnb

no I’m using my phone browser and there should be no reason why it’s not working. I’m hitting the link and it’s not sending me nowhere

Bbcbvbbnnb

Ain’t no one done anything to fix my problem and now every time I try to reply to y’all‘s private messages it’s saying that I cannot send any more messages I’ve sent my max amount which is totally crazy. I need a email with a confirmation number and a tracking number to this Xbox that’s been mailed out I’ve done received an email stating that I was getting it. You tell me what woo hoo congratulations on your new Xbox. Five console means to you my son is done woke up on his birthday with no Xbox.

Umbert24

I just had to wait. Finally got here last week. I went on my account and claimed the promotion back on December 15. There was an issue with that so I claimed it again (not sure why it let me) on December 29th. I was assured that it worked come. Eventually it did…customer service was no help during the prices at all.

Verizon_Support

Thanks for the honest feedback. We are truly sorry you did not get the support you deserve. Glad to read you eventually got your promotion.

For anyone who has questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:

The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
- Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
- You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
Qualifying customer may also want to check their spam folder for the below Subject and Sender:
- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/

~Gilbert

Verizon_Support

@Bbcbvbbnnb
wrote: Ain’t no one done anything to fix my problem and now every time I try to reply to y’all‘s private messages it’s saying that I cannot send any more messages I’ve sent my max amount which is totally crazy. I need a email with a confirmation number and a tracking number to this Xbox that’s been mailed out I’ve done received an email stating that I was getting it. You tell me what woo hoo congratulations on your new Xbox. Five console means to you my son is done woke up on his birthday with no Xbox and now y’all playing games on these messages now I’m getting extremely upset and I’m bout to take it to the next level and y’all are not gonna be happy. Y’all got the right one I promise you

We're sorry about the issues you're having replying to our Private Messages. We need to be able to access your account in order to help with your redemption. Please reach out to us on another platform so we can help you. You can reach us using this link: https://www.verizon.com/support/contact-us/

~Jesse

Bbcbvbbnnb

Screenshot 2024-02-05 at 11.27.06 AM.jpeg

Now tell me why hasn’t my Xbox been mailed off? This is the last thing I received from y’all about a month ago now tell me where my Xbox is

Verizon_Support

Bbcbvbbnnb, We want to help get you answers regarding your promotional offer. We are unable to see that image that you shared with us here. Can you explain to us what the image shows since we are unable to see it?

-Andi

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