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Lag spikes

Just got Verizon 5G after I was promised it would be a comparable service to Xfinity land line but it's not. My Xfinity landline is 10ms ping with 0 latency spikes. With Verizon Home 5G I get 50ms with packets dropped every so often with spikes going up to 300ms. If I cancelled my service now, would I lose my promo since I already redeemed them?

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Verizon_Support

We're sorry to hear that our 5G Home isn't working out as well as you'd hoped.

Here's a list of steps you can take to improve your reception: https://www.verizon.com/support/knowledge-base-303197/

As far as promotion, depending on what promotions you redeemed, there is a minimum amount of time required for you to keep your 5G Home Internet or those promotions would be charged back.

~Jesse

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