Make the most of your plan tile MISSING

[Altognarelli]

I received two emails, one to redeem my Nintendo switch, and one to redeem a target gift card. I’ve seen the tiles the whole 65 days I’ve had the internet service and now they are gone just like every one else. Is this a bait and switch? What’s going on and how do I redeem??

[vzw_customer_support]

Thank you for reaching out, Altognarelli, we understand the importance of getting clarification. Let's look into this further. What happened when you tried to use the tiles while they were there? 

-Melissa

[Altognarelli]

They said ready to redeem on 5.11 so I waited until today when I got the emails and the tiles are no longer there 

[Stevegc2006]

I have the same issue except for 5/12. Same deal, I’ve been watching both of them say wait until 5/12 to redeem and they are both missing as of yesterday. Can you help me too? 

[vzw_customer_support]

Hello, Stevegc2006. Help is here. We have identified an issue for some customers having issues with redeeming the promotion. We are aware of it and working to resolve it in the fastest manner possible. We truly appreciate your patience. 

-Natasha

[vzw_customer_support]

Thank you for letting us know, Altognarelli. We have identified an issue with the redemption process for the Nintendo Switch and $200 Target gift card promotions. If you do qualify, and have not been able to claim the reward, please wait 5-7 business days before trying to redeem the reward. Our IT team is aware of the issue, and working towards a resolution. Please wait to try again, in that timeframe. 

~Izzy

[Sutter896]

Same issue. I was supposed to be able redeem a free switch and $200 target gift card and now they have disappeared under make the most of your plan. 5/11 was my redeem by date. 

[vzw_customer_support]

Sutter896, thank you for this info. Help is here. Please share more details on how you attempted to redeem the offer. 

-Natasha

[Russellj84]

Same issue. Mine showed for 2 months saying redeem on 5/9. Then on 5/9 they disappeared. I got the emails but no option to redeem. 

[Ses253]

Hello! 

I have the option to redeem a Samsung TV and the Tiles are no longer there. Please Help! 

[vzw_customer_support]

Hi there Ses253! We most certainly want you to be able to redeem the Samsung TV offer! We are happy to assist. When did you purchase your phone? When did you last see the offer? Have you tried to redeem the offer previously? 

-Erica