May 2025 -Home Internet Promo Redeemtion Issue

[aalex]

Hello I signed up a bit over a month ago in may for home internet. I was promised a samsung credit & meta raybans from the promo then. Could I get some assistance on this matter? 

[vzw_customer_support]

We definitely want you to get all the promotions you are eligible for. We are happy to help. Sending you a private message so we can better assist. 

-Kristen

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, the promotion eligibility and redemption processes were clarified. If others encounter similar problems with redeeming an offer they were qualified for, common issues can include system delays, back end errors, and/or not submitting the rebate/offer within the required timeframe. 

If others encounter similar problems with redeeming a promotion they qualify for, we recommend first reviewing our 5G/LTE Home and Home Plus offer FAQs here to receive guidance on how to redeem a qualifying offer: https://www.verizon.com/support/5g-home-offer-faqs/

If you meet all eligibility requirements for your specific 5G/LTE Home promotion and are still experiencing issues, please contact us for further assistance.

~Izzy