Misleading Information and Unwanted Billing
asmrizvi
Enthusiast - Level 1

I am writing to formally lodge a complaint regarding the misleading and deceptive sales practices employed by one of your representatives who visited my home recently. I am deeply disappointed and frustrated by the way I have been treated by your company, and I feel compelled to bring this matter to your attention.

On late January, a salesperson representing your company came to my door and offered me what was presented as a favor for the salesperson to try out a product for 30 days free of charge, with no obligation to purchase. Believing that I was doing the salesperson a favor by agreeing to participate in this trial period, I agreed to accept the product under the impression that there would be no cost involved.

However, to my shock and dismay, I received a bill from your company indicating that I had been charged for the product that I was led to believe was provided to me as a free trial. This unauthorized billing has left me feeling misled, deceived, and taken advantage of by your company.

I find it completely unacceptable that your representative would make false promises and take advantage of my trust in this manner. Not only did they fail to uphold the terms of the agreement they presented to me, but they also violated my rights as a consumer by billing me for a product that I never intended to purchase.

I demand an immediate explanation for this egregious breach of trust and an immediate refund of any charges that have been billed to me without my consent. Additionally, I expect your company to take swift and decisive action to ensure that such deceptive sales practices are not repeated in the future.

I am deeply disappointed by the lack of integrity and professionalism demonstrated by your company in this matter, and I expect a prompt and satisfactory resolution to this issue. I also called the customer care. And they didn't give me satisfying answers and they were also rude. 

1 Reply
Th5tV3r1z0nGuy
Enthusiast - Level 2

My family and I have had Verizon as long as Verizon has had cell phones and I really really want to optimistically believe that this was some dumb tool who bought something tried to give it to you and then somehow put you as the owner. If this was Verizon then that person needs to be like sent to jail or something because yeah that's messed up and I don't think Verizon upholds those practices so this specific person please do not let that represent Verizon as a whole just this guy as an a hole.

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