Missing 5g Promotion
xdrivede
Newbie

I have the same question as this person (not sure how the "i have the same question" button works)

https://community.verizon.com/t5/5G-Home-Internet/Missing-5g-Promotion/td-p/1724506

What can I do to get it?

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9 Replies
vzw_customer_support
Customer Service Rep

Thank you for letting us know that you are experiencing an issue with a promotion. We are here to help. To make sure we understand correctly, your issue is with this same promotional offer? When did you begin the eligible service?

-Andi

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xdrivede
Newbie

I started service in July of 2023.

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vzw_customer_support
Customer Service Rep

Thank you for the information. Please tell us, have you received your confirmation email?

~Maria

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xdrivede
Newbie

Not that I know of. What would it contain?

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vzw_customer_support
Customer Service Rep

Thank you. We're going to send you a Private Message so we can review your account and figure out what's going on with that promotion.

~Jesse

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vzw_customer_support
Customer Service Rep

Great question. With this promotion, upon activation you would typically receive and email that provides an eligibility date when redemption could be completed. Do you recall receiving anything regarding the offer after completing activation? 

-Andi

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xdrivede
Newbie

I don't remember anything. I signed up from someone going door to door person named Sierra and she said she'd take care of it. 

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vzw_customer_support
Customer Service Rep

No problem, xdrivede. Can you please search your email for "redeem" and see what comes in from us? 

-Melissa

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xdrivede
Newbie
 

xdrivede_1-1710449492851.png

Here's the emails that came back.

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