I have been going back and forth will Verizon over a billing issue for well over a month now. I ended by 5G home internet service and returned the gateway in early September. I was charged for the missing gateway. In late September I spoke with someone at Verizon who said my next bill would reflect the update (that my gateway was in fact returned and they had the tracking number for this). Now, next bill comes and it's still there. I call and they give me a ticket number and say it will take 5-7 business days. My account is now past due and every time I call I cannot talk to anyone because my calls are redirected to an automatic "pay your bill or hang up"
I just need this removed from my account and my account will be current but I cannot talk to any actual human to check why this hasn't been removed from my account.
Hey there, epennock, we don't want you to be responsible for equipment charges on a returned item! We would like to help resolve this issue once and for all for you. So we can better assist, we will be reaching out via Private Message.
-Lauren
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