Good Evening,
I haven’t received the email for the Xbox yet but customer service stated I’d be getting one and the gift card. How can I get more information? Do I have to wait a certain amount of time?
I know I was eager to receive both my Xbox and Amazon gift card when I switched to 5G Home Internet myself, WhatupwitV. We are here to help. To clarify, have you already redeemed those offers online via the tile on My Verizon under "Make the most of your plans"?
If not, that is the best place to get started with the redemption. If the tile is not there, or you encounter an error when using the tile, we can also help with that.
-Joseph
I hope you guys send me my Xbox tks n have nice day Daniel AZavala
I got a link to redeem my gift card. But the tile for the Xbox is not there. I contacted support and they are saying 5-7 I should get an email or see the tile. Is there no way to speed that up?
I got a link to redeem my gift card. But the tile for the Xbox is not there. I contacted support and they are saying 5-7 I should get an email or see the tile. Is there no way to speed that up?
WhatupwitV, it's great to hear that you got the link to redeem your gift card. Just to be sure, did they help you redeem your Xbox and now you're waiting for a confirmation, or do you still need to redeem that part?
~Jesse
I have not redeemed the Xbox. The tile is not showing up. I’ve called and I’m still waiting. Can you help me with that?
Thank you for those additional details. As the form was already submitted based on the details provided, please allow that time to process. Once redeemed, shipping is about 6 weeks.
-Melissa
That’s half the problem. I haven’t even redeemed it!!! No one has been able to help get to the redemption part.
I see similar issues from many customers.
You guys are simply saying, go to tile and click redeem. But are you not understanding that customers are not able to see tile and there is no email communication which says how to redeem Xbox.
Customer care is useless. I am in same boat as this gentleman waiting for this Xbox for his son's birthday as a surprise.
You guys will submit a request, ask us to wait for 5-7 days. Then we check with after 5-7 days, then you will see I don't see any information recorded on your account. I'm sorry that you are facing this issue and I'm not sure what previous representative did. But I will guarantee that I will solve your issue. He/she will do something, ask for another 5-7 days.
And cycle repeats.
I'm waiting since 40 days. I just talked with customer care, she has filed another claim now. I feel like Verizon has worst customer care. You are selling product, but dont care about customer experience at all. Plus $$$$$ for x. y, z taxes on bill.
I was just told 4-6 weeks before I hear get an update. This seems to be wrong. I canceled a good internet to get a run around. I need someone to call me asap
#xbox
Thanks for getting back to us, WhatupwitV. We know it's important for you to receive your promotional offer. Once a form is submitted, the next step is to receive an email to redeem your Xbox. The timing will depend on the availability of equipment and the amount of orders we are looking to fulfill. For your peace of mind, we can double-check to ensure that your information has been escalated. So we can best assist, we will be reaching out via Private Note.
-Lauren
Following up on our last message. If you would like to continue, let us know.
~Freddy
Now they are trying to deny my Xbox. I have messages saying I’m due one….
I have not redeemed the Xbox. Still waiting on that email. And I keep getting told “it’s escalated” but I’m still looking at at least a month. And that’s not even for sure. Rep today said I will “have an update” tomorrow. My kids birthday is coming, we bought a bunch of games and accessories for it as we were hoping to surprise him(wasn’t his gift initially). Now I’m told it’s “out of stock” and may still be a while.
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