My 5g box just stopped working the other day and I was told I can’t pick up a replacement in store so I have to wait 3-5 days and I work from home. Verizon said they would expedite shipping which I was grateful for. Well the agent forgot to put apt number on the order so ups was unable to deliver it. I went on ups to try and correct the address problem (which is an option ups offered) Verizon restricted the change and now I’m without WiFi and work since the 8th. Just disappointed that better or different options are not available if things like this happen smh
Hello, Kaydee79. My apologies to hear of this experience as we know how important it is to stay connected, especially when you work from home. Help is here. We want to be sure we can assist and ensure your Home Internet box is delivered. I have sent you a Private Message.
-Natasha
We are here for you. Please reach out for assistance.
~Geo
Start a new topic or ask questions in the open forum.
