MyQ problem connecting

[dbhersh]

I have not been able to connect MyQ to the Verizon internet also. Is there a solution?

[unwiredsoul]

As a fellow customer with MyQ working great both, I'd love to try and help you get it going. I've got a some questions to help troubleshoot the basics:

• What kind of MyQ device are you using? (e.g., Garage Door Opener)
• Do you have Verizon provided networking equipment (e.g., Fios or 5G Home Internet router)?
  • Are you trying to connect MyQ to your primary Wi-Fi network, or to a Guest network or IoT network on your Wi-Fi router?
• Is the device failing to connect to Wi-Fi or are is the issues using the MyQ mobile app (e.g., It doesn't see the device even though it's connected to your Wi-Fi network)?

As I said, I'm just a fellow customer that loves the MyQ garage door opener I have. It's always worked very well for me and I'd love to help you get to the same place.

[scott31339]

I have multiple MyQ devices and they connect without issue. Most only support 2.4Ghz though. You may also want to attempt a guest/IoT network and connect to that instead as a step.

[vzw_customer_support · Accepted solution]

We're sorry to read about the issue with your device connecting to your internet.  Here's a link with information on that product: https://support.chamberlaingroup.com/s/article/How-to-Connect-the-Smart-Garage-Hub-to-a-Network ~Peter

[unwiredsoul]

The missing piece of info may be: You must use a 2.4GHz network with the MyQ Garage Door Opener and any add-ons (e.g., outdoor keypad). Please make sure your Verizon 5G Home Internet Router is configured to run with a 2.4GHz Wi-Fi network. Most home automation products stick to 2.4GHz networks (e.g., MyQ, Blink, Kasa, and many more).