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New 5G Install Not Free

So this afternoon I had a Verizon Tech come by my apartment with the 5G Router box, which he assisted me with setting up. I could have done the setup myself, though when Verizon stipulated how the professional setup would be free of charge, I though why not., right. Now it seems how there is no free lunch and I have been charged $99 for the professional setup. That left a bad a taste in my mouth, and so much that I'm now considering canceling the 5G completely and taking Spectrum up on their $50 "wired" service. Customer Service is a complete waste of time, as there's a language barrier with offshore outsourcing.

Comments

Verizon_Support

Hey, Newellrnn, we hate to hear that you've had such a poor experience. We want to make sure that you only see what you expect on your bill. I'd be happy to help. I'm sending you a Private Note to help.

-Cait

jgraham9393

This exact same thing happened to me. It was 1 day less time than them shipping the box out to me so I did it, although I could have easily installed it myself. But, hey, it was free, right? Nope. Big ol charge on my bill

Verizon_Support

That is definitely not the experience we want you to have with us. We would like to help, I'll be sending you a Private Message, please reply to it, so we can further assist you.

~Maria

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